Telehealth

What is telehealth?

Telehealth equipment uses technology to monitor your health on a daily basis.

The simple to use devices check your blood pressure, heart rate, weight and oxygen levels to help you identify any changes. This can help you manage your condition better, such as knowing when you need to take it easy or when it’s time to contact your doctor.

The results are automatically transmitted to your community telehealth triage team who will monitor them each day (Monday to Friday). If they have any concerns they will contact you and may arrange for your local healthcare professional to visit you at home. If you have any concerns you can contact your local healthcare professional

The service is not available on Saturday or Sunday (or bank holidays), if you feel unwell you should contact your GP, or 111 or 999 in a medical emergency.

How does it work?

Telehealth is a small electronic device that is connected to your telephone line in your home. There are also devices available that wirelessly transmit the readings if you don’t have a telephone line.

Depending on your condition and needs, the devices will take readings such as blood pressure, oxygen levels, weight and heart rate. They are also programmed to ask questions about your general health and well-being, such as ‘do you have a cough? do you have any other symptoms related to your cough? Do you need a clinician to call you?’

Most patients will use telehealth every morning, each time you use it your readings are sent to the telehealth triage team where they will be reviewed that day, Monday- Friday only between 9am-1pm. If any abnormal readings are identified a healthcare professional will make contact with you to discuss any action that needs to be taken.

What are the benefits?

Many telehealth users say the equipment gives them confidence and peace of mind to manage their condition at home. It can help you understand more about your condition and how it can be affected.

The service can make a real difference to your quality of life as any signs of ill-health can be picked up at an early stage so you can be treated quickly, before your symptoms get worse. This means fewer trips to your GP surgery, unless they are needed.

Family and friends also find telehealth gives reassurance and confidence that your condition is under control.

Telehealth helps monitor your condition daily, but does not replace the need for your usual GP checkups.

How to use telehealth equipment

You will need to take your readings at the same time each morning, your clinician will discuss this with you.
The large colour display and touchscreen make the system easy to use.

The unit uses a range of devices to take readings such as blood pressure, weight, heart rate and oxygen levels.
A voice will guide you through the process of taking your readings and will ask you questions about your condition and how you feel.

Your readings are then transmitted to a triage nurse who will monitor them.
You will be given training on how to use the equipment and additional support if you need it.
If there are any problems with the equipment there is a support team available. Problems should be reported through the telehealth triage team.
The Telehealth Team

Your local healthcare professional will create the initial set up with telehealth equipment and will continue to meet with you face to face should you require an appointment. The continuous monitoring of your Telehealth readings will be completed by the Telehealth Triage Team who will review your readings between 9:00-13.00, Monday to Friday, excluding bank holidays and weekends.

The team will contact you if there is a query with your readings, such as a missed reading, or if your readings are outside of the normal limits. If you are going away (so unable to take the readings) please let the team know on:

Camden Telehealth Team: 020 3317 3387
The device does not provide an emergency response, so if you are feeling unwell you should contact your community matron or GP, or call 111 or 999 in an emergency.

Looking after the equipment

You are the only person who should use the equipment and it is your responsibility to look after it.

The length of time that you will use the equipment will vary according to your needs. You can stop using it at any time if you decide, or your healthcare professional may also decide that you no longer need it. Throughout the period, the equipment will remain the property of Central and North West London NHS Foundation Trust and Tunstall Healthcare.

If you need a repair, please call Careline on 020 7974 1491.

Your information

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality. As a healthcare provider we need to collect information about you; we will store this securely and ask for your permission to share information outside of the organisation. If you require further information please request a copy of our leaflet “How We Use Your Health Records”.